Reviews (1)

Complaint to Vroom:

See the below picture of the 2018 Acura MDX 5J8YD4H57JL013795. I contacted you immediately after it was delivered yesterday to return this vehicle due to the following reasons:

All tires bad below 4/32 and balding on the side of tires due to either low tire pressure or bad alignment.

All wheels curb scuffed.

The vehicle arrived dirty both inside and out with stains on seats, headliner, etc.

Dog hairs present on carpet and seats.

Dog bites and/or toenails indentations on top of doors where dogs would hang out.

Check engine light on.

Low tire pressure and/or sensor warning on.

Scratches on several locations of the vehicle.

Dent in the back quarter panel behind the rear right side wheel.

Loren, my salesperson, told me he read the notes and this vehicle comes with a spare key, which it did not, only one key fob delivered. Key fob costs $500.00 to replace.

The vehicle has a continuous amount of smoke from the exhaust while running.

This vehicle came from Manheim Auction, 145 Auction Lane, Stateville, NC. I called and talked to a lady there and she told me it was delivered from another auction house and all they did was change the oil and basic wash to take pictures.

My wife and I are so disappointed in Vroom. I read all the bad reviews but was assured that we would receive a great vehicle with no issues. We were misled and this wasted our time and money to purchase and trade ours in.

We are hereby requesting the money wired back to our bank that we took out a loan immediately! A stop and desist be placed on our trade, 2017 Mazda CX5 since it has not been picked up yet.

I want all delivery fees and down payment returned to me ASAP since the vehicle was misrepresented.

I am requesting an additional $250.00 from Vroom for wasting our time, traveling back and forth to the bank, FedEx, Bank Wire Fees, etc. This is a fair request since Vroom was not honest with us and not in good faith.

Update:

We were finally reimbursed a week after the vehicle was picked up minus my $250.00 request for wasted time. Vroom has been revoked from the BBB so beware this company continues to fail, stocks are decreasing because of poor service and faulty vehicles.