I dealt with some really good, really professional people. I also dealt with some people that did not seem to grasp what a large, complex, and important purchase a house can be for a person. We had more than one time where the ball was dropped due to incomplete communication or just plain old clerical errors done by other departments. At the end of it, I never felt the mistakes were taken seriously by quicken as a company.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
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