Sold one car to Carvana, got a check at time of pickup from a person in a Carvana uniform with a Carvana labeled truck. Sold one to Vroom and the guy showed up with no appointment, had me print the pickup slip, then said I don't have anything for you, the paper you printed is for him to take. Called Vroom and they said it's ok, let him take the car without the bill of lading. Then no payment, when I called 5 days later was told something broke in the process and they will fix it. Called again after 3 days and the same thing. Then saw the car listed for sale on Vroom.com. Called again and was told it will be taken care of. No payment, after 15 days called again and threatened to report the car stolen and a few days later was issued payment. Almost after 17 days.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
Company Response from Vroom, Inc.
Hi Yasser, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied. We would like the opportunity to address your concerns. Please reach out to us directly at feedback@vroom.com location-email when you have a chance. Thank you, and we look forward to hearing from you. - Vroom Team