Horrible, horrible, horrible process and customer service. One star is way too high of a rating. I have been trying to get the tires replaced because according to their Vroom "promises", the tires are supposed to be at least 4/32. After I had mine inspected and they are at 2/32 with the wear bar showing on all four tires. The oil gasket leaks so I am not sure how this car could have been "inspected" with their high inspection standards. I do everything they tell me to do when I call in and the next time I call in they want something different to show "proof", even though I have credible documentation from auto body shops and pictures to show the issues. I have continued to jump through hoops, call in and each time I have to talk to a different person and I am "promised" a call back from the rep assigned to my case, and I have never received a call back. I have asked to speak to a manager each time I call in and I am refused to be transferred.
My car was delivered dirty. The site said there were no imperfections on my car, but when delivered, there are rock chips, buffed scratches in the paint, and cracks in my windshield. Save your time and money. Do not ever buy from this company. I have bought online in the past through Carvana with huge success and invaluable customer service. This company is a joke and is not here to help the customer or resolve issues. The process is convoluted and inconvenient.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
Company Response from Vroom, Inc.
Tabetha, we are disappointed to hear that you did not have a more positive experience with us, however, we would like the opportunity to turn this around. Please send your direct contact information to feedback@vroom.com at your earliest convenience so we may assist your further. Thank you, and we look forward to hearing from you.