Bombas has resolved my issues.
Thank you.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this ReviewI ordered socks from Bombas on November 21, 2020. ETA December 4th.
No socks. I waited a while longer and no socks. Contacted the company by email and was told that they were stuck at the border. I was sent an email with a solution that Bombs would send a gift card for the amount plus $25.00 I replied but no gift card or refund to my credit card. Emailed again before Christmas and got another email saying that they handle inquiries chronologically and to wait. Sent another email a week later. Received the same email about waiting again.
I can't say much about the product but the "Happiness Team" (what they call customer service) is not too good. I have asked just for a refund, no extra money, just my money back. This is very frustrating, to say the least. The company's charitable efforts are to be commended. But service is key in this business.
Company Response from Bombas
Hi Andrew,
My name is Cory and I'm a member of the Happiness Team here at Bombas.
I thank you for taking the time out of your day to leave this feedback for us. As a young company, your feedback is so important for us to continue to grow and improve our service. Speaking of, this is the absolute opposite of the experience we would want you to have with Bombas and we can't apologize enough.
While current conditions have caused multiple shipping delays with our shipping partners, we understand that this has been nothing but frustrating. With our Happiness Guarantee, we always stand by you and we hope that we've been able to solve this matter to your satisfaction.
If you have any further questions or concerns, please do not hesitate to reach back out to the Happiness Team here: http://bit.ly/bombashelp
We all hope to have you back as a customer in the future. Thank you again for your feedback and I hope you're having a great new year.