Their Merino Wool calf socks had the highest wool content I could find so I purchased a 4-pack of Women's Originals calf socks in February 2020. The calf part kept sliding down so I requested replacements a month later.
I requested replacements only this time with 2 of the pairs being the solid colors as I thought it was a factory defect with Originals. The solids fit looser (even being the same size) and the calf portion slid down more. In 6-10 wears, every pair either got a heel hole or the wool in the heel/ankle fell out in tufts leaving only the nylon thread mesh.
I'm waiting for their stock to replenish as they're out of stock on most wool colors in my size so that they can send me yet another replacement set. I've resorted to sewing the holes closed for now.
As long as Bombas will replace them, I guess I'll have to keep asking for new pairs until I get my money's worth as it seems their quality control at the factories need work.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review
Company Response from Bombas
Hi there,
My name is Cory and I'm a member of the Happiness Team here at Bombas. I appreciate you reaching out to share your experience with us though I'm sorry to hear it hasn't been the best.
Our product was thoroughly researched and developed over two years, and with our Stay-Up Technology, you definitely should not be having socks slide down your legs. I'm so sorry to hear this has happened, this isn't usual for our socks and we're definitely going to do our best to make this right for you. Rest assured, we'll share this feedback with our sock design team to look into for quality assurance purposes.
That being said, as you've mentioned, you're always covered under our Happiness Guarantee for exchanges or returns as you need. Please keep in touch with our Happiness Team here for updates on when the styles you'd like to try are back in stock: http://bit.ly/bombashelp
Bombas has your back and will support you however we can. In the meantime, I thank you again for reaching out and please let me know if you have any other questions or concerns. We're all here to help.