Ann S.
Bloomington, INMember since January 2021

Reviews (1)

    • Jan 9, 2021
    • Verified Reviewer


    Terrible customer service!

    Overall Experience:

    I ordered the deluxe TAPfit unit on November 22nd of last year, when I open the package, the tap shoes they sent were a size small, when I know I ordered a large. I did get a return code, after repeated emails to do so. I asked them also to send a return label, because it wasn’t my fault on the wrong size - no answer. I took it to UPS and had to pay an additional $14 out of my own pocket, and did so on December 4th.

    I have not received any return taps, and am uncertain which size, M or L, will fit an 8 and 1/2 shoe, since I read different info on the website. So I finally found a customer service #, and have called twice and left info with an answering service, last week and 3 days ago, and was promised a call back in 24 hours. Not to be. I was so excited about this program, and so upset about the fraudulent manner they handle their visit. From the reviews, I am not the only one. Please rectify this issue please, TAPfit!

    Pros and Cons:

    • No “pros” were specified in this review
    • Fraudulent claims about returns

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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