This was by far the worst car buying experience in my life! The car was delivered to me with a dead battery, check engine light on, extremely dirty, and with an empty gas tank. I reported all these issues upon delivery and was advised that a customer service rep would call me. That was over two weeks ago and no one has called even after multiple follow-up calls that I’ve made. If I could, I would give Vroom a negative star. I would not recommend this place to anyone!
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
Company Response from Vroom, Inc.
Hello, we are disappointed to learn of your experience here, but will take this opportunity to improve. When you have some time, please reach out to us at location-email so we can learn more about your particular delivery and make this right. We hope to hear from you soon.
-Vroom Team