Easy to use, I have used it every other day for about 12 months. My only complaint is that my masks turned yellow and got sort of stiff. I found that rinsing it in hot water for about a minute softens it back up and gets rid of most of the yellow, also gets rid of ozone smell. I let everything else air out for about an hour before using. No experience with customer service.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend
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