David L.
San Jose, CAMember since January 2021

Reviews (1)


    • Jan 13, 2021
    • Verified Reviewer

    Vroom

    Never buy from Vroom

    • Length of Use: Less than 3 months
    Overall Experience:

    Worse experience I’ve had with a dealership! I brought a car but the car had an issue. I called customer service many many times and I was assured that someone will call me back to discuss the issue. Until this day I have not had a call back from anyone! To anyone that reads my review, do not buy from Vroom! If you want to have peace of mind go to your local auto dealership, yes you will pay a little more but at least you can take it back if you have any issues.

    Pros and Cons:

    • No “pros” were specified in this review
    • Worse customer service
    • Never buy from Vroom

    Bottom Line: No, I would not recommend this to a friend

    • Jan 17, 2021

      Company Response from Vroom, Inc.

      Hi David, we're extremely disappointed to hear about your negative experience with us. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We would like the chance to talk to you further so please reach out to us at location-email at your earliest convenience so we can work with you to make this right. We hope to hear from you soon. - Vroom Team


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