Purchase date: 12/09/2020.
Delivery date: 12/29/2020.
Initial Review date: 01/12/2021. Delayed delivery, misinformed staff, and extended delays in resolving issues by playing phone tag.
Update: 02/20/2021. Apparently, you need to get a full vehicle inspection done under 7 days, failing which they will not cover any issues you may find soon after. They redirected me to file a claim for rotors and brakes with 'Safeguard' who rejected my request as it was a maintenance issue. Their website says, "Multiple Inspections Our cars are inspected for safety, mechanical and cosmetic issues", but I have found the following issues:
On the day of delivery: 1) wheel alignment issues, 2) broken windshield wiper (resolved on 02/09/2021), and in less than a month of ownership: 3) low engine oil quality, 4) filthy engine and cabin air filters, 5) brake and rotor issues, 6) crayon stains on the rear inside roof.
I repeatedly fail to reach my customer service specialist over the phone and receive confusing email responses with a gap of 2 weeks between each correspondence. This is how convenience turns into a nuisance.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
Link to this ReviewApparently, you need to get an inspection done under 7 days to check for any "maintenance" items like air filters, break pads, rotors, etc. failing, which they will not cover, even though they confirm that these items will be checked and taken care of even before offering the vehicle for sale. So I guess that’s a lie then. In addition to the visible/obvious issues found on the day of delivery, a few days in, I noticed a loud cabin noise followed by slight vibration while driving and managed to get an appointment for getting it inspected. I paid for the air filters which cost about $70, and when I got the inspection done on a scheduled date backed up due to COVID delays, they tell me that I have about 100 miles before my breaks and rotors fail and my vehicle becomes hazardous to drive. I purchased the vehicle on December 9th, 2020, Vroom delivered it on and I raised the ticket on December 29th, 2020 and the ticket is still open and I’m still waiting.
Delayed delivery, misinformed staff, and long delays in resolving issues pertaining to compensation, refunds, and DMV documents. Waiting on the resolution of ticket #439332 for over 2 weeks now. I will update this once my issue has been resolved.
Hi, we're extremely disappointed to hear about your negative experience with us. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. Your comments play a key role in the success of our business. Please reach out to us at location-email so we do our best to resolve this for you. -Vroom Team
Company Response from Vroom, Inc.
Hello Venugopal, we're extremely disappointed to hear about your negative experience with us. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. When you have some time, please reach out to us at location-email so we can learn more about your particular delivery and make this right. We hope to hear from you soon. -Vroom Team