The process was easy, but their communication internally and with their pickup drivers was atrocious. It was a high-pressure environment to commit (typical dealer) but then ended up being over 3 weeks before we could actually get our car out the door. For one example, I got 3 calls within 2 days from 3 different people at Vroom to get a document that I responded very clearly that we would send it when it was available. It was generally just very unprofessional.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
Company Response from Vroom, Inc.
Hi, we're extremely disappointed to hear about your negative experience with us. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. Your comments play a key role in the success of our business. Please reach out to us at location-email so we do our best to resolve this for you. -Vroom Team