JD C.
St. Louis, MOMember since January 2021

Reviews (1)


    • Jan 20, 2021
    • Verified Reviewer

    Vroom

    Miss great customer service

    • Length of Use: 3–6 months
    Overall Experience:

    Buyers beware. I purchased a luxury vehicle that had a windshield replaced that was not disclosed. The windshield was not installed correctly causing sensor problems and even scratched the car which would have caused potential rust issues later. The dealer said this damaged windshield and lack of proper calibration puts the driver and passengers at risk. And since not installed correctly the wiper blade would make a noise. I had to pay for the repairs. Slow response from start to end. Never again will I buy from them.

    Pros and Cons:

    • Price
    • Customer service
    • Nobody calls and just emails
    • When you call them nobody has details of all the conversations that have happened

    Bottom Line: No, I would not recommend this to a friend

    • Jan 22, 2021

      Company Response from Vroom, Inc.

      Hi, thanks for taking the time to express your honest concerns. We are disappointed to hear we left you feeling this way and we would appreciate the chance to discuss this matter further. We would like the chance to talk to you further so please reach out to us at location-email at your earliest convenience so we can work with you to make this right. We hope to hear from you soon. - Vroom Team


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