Kenneth K.
Sandpoint, IDMember since January 2021

Reviews (1)


    • Jan 22, 2021
    • Verified Reviewer

    Rocket Mortgage

    Very slow reaction times to correct mistakes

    • Length of Use: 2+ years
    Overall Experience:

    Overall good, failures were in the time it took to correct mistakes. Agent used for closing was not given the correct instructions, had to call to correct mistakes that I had notified Quicken about several days before with no response ever back from Quicken team.

    As I have had several experiences with Quicken I would say that this time around was very much below the grade of previous experiences.

    Pros and Cons:

    • Loan was done in a very short period of time
    • Delays in response to questions and mistakes
    • In answer to bottom line question, recommend with cautions
    • Am still awaiting my copy of the signed closing papers, loan in effect since the 12/28/20, previous lender paid off on 1/6/21

    Bottom Line: Yes, I would recommend this to a friend


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