Reviews (1)

I have been in contact with Vroom Support and registration/titling/insurance dept. with no resolution after 12 days.

I contacted them 12 days ago that my temp/paper tag was expiring on 1/08/2021. They requested my Declaration page of my insurance coverage. I submitted it to them on the same day. So, I know they can respond quickly to emails.

I waited until the following Monday (1/11) to contact them again. No response. Sent another email on Wednesday. No response. So, I called on Thursday and the female rep was very apologetic and would have someone from Title/Registration/Insurance department get back with me. Never heard from anyone.

I sent a very stern email about my experience to Support and a representative said she would expedite my request to a senior person. She told me I should have a new tag before they closed on Friday. That would be 8 days with an expired tag. No one called, reached out; nothing. Crickets! Emailed them Monday and today with zero responses!

Absolutely unacceptable.

I have no complaints about the purchase, price, process of purchase, delivery or condition of the vehicle. But, we have had expired tags for 11 days now and 12 days of "processing" since first notification.