Worst experience ever, still dealing with issues a month after my car was sold to Vroom. Awful from start to finish, poor communication, no accountability, and zero follow up.
Pros and Cons:
No “pros” were specified in this review
No communication
No accountability
No follow up
Bottom Line: No, I would not recommend this to a friend
Hi, we're extremely disappointed to hear about your negative experience with us. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. When you have an opportunity, please reach out to us at location-email so we can look into this. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. - Vroom Team
Company Response from Vroom, Inc.
Hi, we're extremely disappointed to hear about your negative experience with us. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. When you have an opportunity, please reach out to us at location-email so we can look into this. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. - Vroom Team