I started this process with the understanding that closing would be completed by no later than 12/31/20 due to tax savings. Throughout the process, I provided documentation as requested only to call days later to hear that the documents had not been received, however, they were visible online and in their app. Communication was at best mediocre and more times than not it only happened because I initiated it.
When I talked to a senior rep I was met with a disingenuous tone.
I wish I would have gone with my original lender. I am certain that they would have accomplished closing when I needed it to be done. I honestly felt that I was just another application being processed vs disabled veteran and paying customer.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
