Poor communication, never knew what was going on. They would call with outdated information. Vehicle was delivered and had mechanical issues to the point where it wasn’t drivable. Trying to return a defective vehicle requires you to contact them daily and no one there ever knows what is happening. Would never do it again.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
Company Response from Vroom, Inc.
Thanks for taking the time to express your concerns, Brandi. We are disappointed to hear we left you feeling this way and we would appreciate the chance to discuss this matter further. When you have some time, please reach out to us at feedback@vroom.com so we can learn more about your particular delivery and make this right. We hope to hear from you soon. -Vroom Team