Car was delivered, smelled like a wet dog had been smoking in it, with the heat up. Took days, calls, more days, more calls to return. But wait...they still haven’t paid off my bank loan despite returning the car 5 weeks ago. Horrible customer service, worst buying experience of my life. Avoid, run away, zero stars.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
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Company Response from Vroom, Inc.
Jennifer, we regret to hear that you had a negative experience with us. When you have some time, please reach out to us at feedback@vroom.com so we can learn more about your particular delivery and make this right. We hope to hear from you soon. -Vroom Team