I’d like to rate Vroom much higher but after receiving little to no communication from Vroom during my process of selling my Audi to them, I guess all I can say is that I’m glad they fulfilled their commitment and paid what they offered. Selling a car to an unknown can be a bit unsettling so it would have helped to hear back from them when I emailed a question or two. I did receive good service when I called despite the fact nothing happened as a result of my life calls. Perhaps this way of buying and selling will be in all our futures, but a little reassurance during what is surely an unknown for almost all buyers and sellers would certainly improve the entire process for everyone. Simple stuff really.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
