Valerie V.
Mansfield, TXMember since January 2021

Reviews (1)

    • Feb 6, 2021
    • Verified Reviewer


    Zero dependability, horrible customer service

    • Length of Use: 1–2 years
    Overall Experience:

    I don’t even know where to start. I’ve bad 3 shipments overall that never even came, or were 1 month at least late. I see after reading reviews that it’s more common than I thought. You can’t depend on a mail service, or PrettyLitter’s SLOW customer service to take care of your precious babies. My poor cats have peed in straight urine for so long and I feel simply CRUEL and depended on store-bought litter between my shipments and I thought, what’s the point? I’ve explained my concerns to customer service and all they offer is kindness to ship another late litter shipment. Well, your shipments don’t arrive in time, you’re not selling in stores, what are you actually doing FOR your customers? This is a business, if you can’t handle providing a service, you don’t deserve the business. Your kindness goes nowhere with me because there are no results. I’ve gone through so much headache and feeling cruel to my cats ENOUGH.

    I promise you guys reading this review that there are TONS of other ppl going through this same thing that haven’t written reviews, you don't need the headache for something you need to depend on like litter. PrettyLitter shouldn’t act so surprised and say these complaints are "rare," that’s a lie. Don’t buy from this company. I’m buying from Chewy now, very dependable even with mail service (wonder how) and my cat loves having fresh litter. And the PrettyLitter itself is pretty, but tracks a lot. You must change it every 3 weeks, NO less, so it’s more expensive for that reason. Overall, even if this litter company was dependable, the quality of the litter doesn’t make up for the lack of dependability, it’s 100% not worth it.

    Last thing - I emailed them to cancel my subscription and asked for a confirmation, they only replied "we are sorry for the inconvenience, please have more patience." They didn’t even confirm my cancellation, so I assumed our service was still active, and when I thought I was going to receive another shipment, nothing came. So they actually did cancel the service and I had to find out this way. Please don’t buy from this company, this review is to protect those from the lies of this company.

    Pros and Cons:

    • Litter is pretty
    • Color coded based on illness
    • Not dependable company at all
    • Need to change the litter so often
    • Horrible customer service

    Bottom Line: No, I would not recommend this to a friend

    8 people found it helpful

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