Reviews (1)

I've had one of the worst car buying experiences ever. I purchased a car from you all in November. The car is nice. First of all, the car arrived unexpectedly. I called to schedule a delivery time and later that day the carrier called me to tell me he is an hour away from me and it has to be delivered today. I was at work, but agreed to get it delivered since I would be home soon and I live in a good neighborhood. Once delivered, he then called back to say there is no key fob for the vehicle I just purchased, which is unlocked in my driveway and I'm not home. I immediately called Vroom, when I arrived home told the representative my story and that the car was delivered filthy. I had an unscheduled delivery of a car that was very dirty, no key fob or wheel lock keys. Only one key fob arrived two days later, that was at the beginning of November 2020. Here it is the beginning of February 2021 and I still don't have a tag for this vehicle, but I have made several on-time payments. I contacted customer service, was on hold for over 40 minutes, no response. This is the worst car buying experience ever! I will never shop at Vroom ever!