The initial purchasing went extremely well. The car came when they said it would, full tank of fuel, clean, and more. The delivery driver was great. Very friendly and knowledgeable. However, I have had my vehicle for over 4 months now, and the registration still has yet to come through. They have issued me temporary tags to cover me until the regular plates arrive, which is great, just frustrating. I finally reached out to them and was informed that there is an issue with a prior lien release. I asked for clarification if this issue would be resolved, and they had no answers for me. My 3rd temporary registration is about to expire, and they have now told me that they will send me another one that will be good for 3 months. I’m really beginning to think they sold me a vehicle with a lien already on it, and they are having issues getting it removed. I even asked for proof stating that the vehicle has a clear title with no liens, and they have not provided it. Getting really worried about the eventual outcome of this.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
Company Response from Carvana
Thank you for bringing your concerns to our attention. Carvana’s goal is to create a stress-free car buying experience and it looks like we missed the mark. We are working very closely with our third-party vendors to process our customers’ registration. Every state has different policies and procedures we must adhere to. Sadly, Covid-19, has slowed down our process considerably. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.