Caroline B.
MarylandMember since February 2021

Reviews (1)


    • Feb 18, 2021
    • Verified Reviewer

    BetterHelp

    Helpful with a few kinks to work out

    • Length of Use: Less than 3 months
    Overall Experience:

    BetterHelp was easy to sign up for and I feel that it is working to fill a major gap in mental healthcare. We need programs like this! However, it did take me 3 tries to be matched with a counselor for simple reasons (like not matching me with counselors that can video, etc.) which is discouraging when it takes a great deal of energy and courage when you're not doing well to sign up for a counselor to begin with. However, the counselor I'm working with now seems really great. I think talking with him will be worth the frustration of finding a counselor at the start.

    Pros and Cons:

    • Possible to social distance by being virtual
    • Short but thorough questionnaire to get started
    • It makes mental health care accessible to more people and that's something that's VERY important to me
    • Took me 3 tries to get matched with a therapist that did video
    • I wish it encouraged me to download the app sooner
    • I wish it had been more informative about how the videos and call sessions would work

    Bottom Line: Yes, I would recommend this to a friend


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