Reviews (1)

Horrible experience, worst customer service! No communication whatsoever, had to call dozens of times for paperwork/delivery information that should have been provided. Told I would get calls back, I never do, told I would receive my car one day and it doesn’t show up and had no reason why. Finally, my trunk latch only works sometimes, yes, I purchased an almost 17k car and the trunk won’t open or close sometimes and Vroom says “sorry it isn’t covered”. That is utterly ridiculous. But you know what, it's a $100 part and it is quicker to fix it than argue with them. Hands down the worst customer service I have ever experienced, I even had their staff member(s) tell me that they agree that they don’t know why they're so disorganized and lacking staff and sense of management.

Update, Vroom always responds to bad reviews and says "so sorry we will contact you", with a message both privately and publicly but never contacts me and even makes an attempt to resolve the issues!

It is now almost 3 months since we completed our paperwork and we still have not received our registration and no one can give us any information. It is like a fricking circus just going round and round dealing with this company. The "5 star" reviews you see HAVE to be fake.

I cannot stress this enough, buy ANYWHERE else.