Lucy A.
London, EnglandMember since February 2021

Reviews (1)


    • Feb 25, 2021
    • Verified Reviewer

    Les Mills On Demand

    Bad customer service

    • Length of Use: Less than 3 months
    Overall Experience:

    I took out a trial with Les Mills but found it too fiddly to use and so only used it once at the beginning of the trial. So I canceled, or thought I had. My cancellation obviously didn't work as I got charged for a 3-month subscription. I contacted them straight away (very hard to find out how to contact them on their website and they take 3 days to get back to you) to say what had happened and could I have my money back but they flatly refused. I canceled again and found that when you click cancel there are about 3 pop-ups asking for your reasons, I didn't get them the first time so I guess my browser just hadn't worked with them.

    Pros and Cons:

    • Lots of content
    • They didn't really have any pilates content that I liked
    • Every time I logged in on a device it had to email me a link to click to say it was me
    • Very fiddly to run on your television

    Bottom Line: No, I would not recommend this to a friend


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