I am in marketing at a reputable high-end company which means I have many presentations I must give in front of many people with some being strangers. I have used Botox many times and my rating for that is 60/40. When I saw this it seemed like a miraculous lifesaver if it worked so I had to give it a try. I saw no difference at all but thought maybe I wasn't using it correctly. So I called Customer Service and made sure I was using it correctly and they were of no use so I just got rid of it (very little left) and called them back for a refund and that was a disaster. They acted as though I was trying to get something for nothing and I was outraged. I have the ability to remain a repetitive customer. I worked hard for what I have and they were just insulting me. I was so angry that I didn't hold back on telling them how I felt. I have taken my loss yet again to yet another online beauty essentials. I rub elbows with a lot of people and since the product didn't work along with the horrific refund results with Customer Service, I will not mention it to them. The thing is, it may work on some people. We are all different in every way. So now it is back to Botox and my regular beauty regimen.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
13 people found it helpful
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Company Response from Beverly Hills MD
Hello Julia. My name is Samantha and I am with Beverly Hills MD. I would like to humbly apologize on behalf of Beverly Hills MD for your customer service experience. We hold our customer service agents to the highest standards and I regret to read about what has transpired. I would like to offer you a full refund for your purchase as soon as possible. I would also like to personally escalate your case to our Customer Relations Team for further review. Please do not hesitate to email me at sam@beverlyhillsmd.com so that I may get this process started right away. I apologize, again, that you did not receive the experience you deserve and we will look at this as an opportunity for improvement. I thank you for the opportunity to make this right and I look forward to hearing from you soon. Please have a healthy and safe weekend.