Reviews (1)

Vroom should be ashamed and shouldn't be associated with this dealership!

Buyer beware! My post is long but well worth the read, plus it may help you! Per my own rule, I give reviews at least 6 months after purchasing a vehicle because some dealerships, like this one, are not trustworthy. Plus I like to give honest reviews that may help the next person.

First I'm sending a congratulations to those customers that had an absolutely wonderful experience at Texas Direct Auto, in Stafford, Texas, because it wasn't the case for me.

The process is extremely rushed. I shopped Vroom online. The salesman, John, immediately notifies me. Asked me for my info and I was approved fast. Ok, basically, you get there, they'll have the car you want ready, you have 25-30 minutes (if that) to test drive it, and if you purchase it, you have 7 days to return it. The scam is, a customer buys a car when they really need one and sometimes out of desperation. The car will run like a charm for a few weeks so of course you will not bring it to a mechanic or return it within 7 days. Your 7-day limit will expire before the problems start.

Six months ago I purchased a Cadillac SRX. The car is beautiful on the outside, ran well, seemed like a good vehicle. Then I notice advertisements on the CUE screen that pop up, 3 fake center hubcaps that had stickers, the car hesitates to start when cold, there's a rubbing sound when turning coming from the driver side front wheel AND I notice an unusual amount of smoke coming from the exhaust pipes. Of course 7 days have passed but I did get the 2-year extended warranty. Oh yeah, and with that, they tell you to bring it to them for repairs or the Cadillac dealership. As a customer, they think you are too ignorant to understand that they do not do inspect the cars like they say they do. Instead of them doing the right thing and inspecting and fixing things properly before you purchase, they push for you to purchase the extended warranty so when things go wrong, you bring your lemon car back to them to repair and they will charge it under the warranty they sold you and you pay for out of pocket expenses.

I take it to Sewell Cadillac. This car has multiple problems. The fact is it is dangerous for me to drive and should've been auctioned. It shouldn't have been on the market for purchase. Engine issues, oil leaks, gaskets needed changing, all filters were extremely filthy and needed changing, fluids dirty and dark (oil, brake, etc.), suspension problems, rusty wheel components, air compressor stopped working and need replacing, electrical issues and so many other problems as well. I've brought this car in for repairs so much, within 6 months, that the Cadillac dealership called an Independent Car Inspector in to assess it. The inspector told the Cadillac Advisor to hold off on any more repairs until he arrives to inspect the entire vehicle. I truly feel they sold me a hurricane-flooded vehicle.

I'm going to post this review on all social media platforms, notify my lender, and find out all my options of legal pursuance. Again, buyer beware!