My overall experience with Rocket was good. Everyone from Rocket was helpful and polite. They helped me accomplish my goals with a refinance, and helped resolve issues.
However, my experience with Amrock LLC, the company they outsource closing to, was unacceptable. I was asked to pick a closing date/time and I arranged for a witness as well. Three times the closing did not happen on the selected date/time. The first two times the closing was canceled only a few hours beforehand, after the witness, spouse, and I all arranged work schedules. Luckily the third time we were able to have a closing, but we had to change the time. That only worked out because I proactively called Rocket the day before.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend
