I was initially (August) very impressed with Vroom. It took a little while to get my trade picked up but other than that smooth sailing until November came and my temp tags are expired and I haven't received information about where to send my payments. It's a pandemic so I'm not too worried, things take time. They did send an email in mid-November asking for my insurance information, which I provided, so that they could send me updated tags.
Fast forward to January, still on bad temp tags, no loan information and I get a call telling me that I have to reapply for financing. At this point, I don't want my credit hit again for several reasons - mainly because the impact of the initial credit check is still freshly negative and I honestly don't trust that in another 5 months the same thing wouldn't happen.
So between January 15th and February 8th, I'm playing phone tag and emailing the financial team about my concerns and trying to figure out options and all of a sudden I get an alert that they ran my credit again. It's almost March, still on expired temp tags, no new information regarding a loan, and I'm being told that they are coming to get the car they dropped off to me but can't give me the car they picked up from me.
I just want to be whole again.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
Company Response from Vroom, Inc.
Sophia, we're extremely disappointed to hear about your negative experience with us. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We would like the chance to talk to you further so please reach out to us at feedback@vroom.com at your earliest convenience so we can work with you to make this right. We hope to hear from you soon. - Vroom Team