Reviews (1)

I am extremely concerned about a recent order with TAPfit. I placed the order on 2/8/2021. The charge was deducted from my credit card immediately. But...that is it. I have been unable to receive confirmed shipping information. I sent an email request to Customer Service. I received the standard response indicating someone would get back with me. I did hear back stating that the warehouse was behind and the order was in process to be shipped the 3rd or 4th week in February. The email also stated that my order was not complete showing that the tap shoe size was missing. I responded back with that information, however, not sure why you would charge me for an incomplete order or how it could be in process to ship the 3rd or 4th week of February without the appropriate information in order to ship. As of today, 3/1/2021, I still do not have a ship date.

Anyhow...I sent an email on 2/16, 2/17, 2/18, and 3/1/2301. Still nothing even though the standard response indicates customer service is available 16 hours per day unless it is a weekend or holiday.

Not hearing back intrigued me to do some research which I should have done prior to ordering. There are numerous complaints about customers not receiving their orders. I am not willing to wait for 4+ weeks to get TAPfit, a product coming from California. This information should have been transparent when the order was placed allowing me to make the choice if I wanted to pursue or not. Also, my credit card should not have been charged until my order was shipped.

I would like to cancel my order, which should not be an issue due to the fact that a shipping date cannot be confirmed by TAPfit.

I have read reviews where customers are not able to get their refunds.

TAPfit's ordering process should be like any other online shopping. Availability should be transparent at the time of the order allowing the customer to determine if they still want to order. An order should not go through to and including taking my money if it is incomplete. Lastly, I should NOT be charged until my order ships.

I am beyond disappointed. I was really looking forward to trying this. I would like a FULL refund immediately which is only fair. You have had my money for 30 days and still cannot provide shipping information.

What a scam!

Buyers, please beware!