Jennifer S.
Vista, CAMember since March 2021

Reviews (1)


    • Mar 6, 2021
    • Verified Reviewer

    MONAT

    Definitely not a good experience!

    • Length of Use: Less than 3 months
    Overall Experience:

    Well, I really wanted to like this product collection. A local Facebook group developed and I ordered not only to support a local, but to try a new collection for my hair.

    I will say that the Super Nourish Shampoo and Conditioner were really nice. But the gel and cream did not do well with my hair...to the point where my hair broke from a few days of use. I gave an honest use effort and just didn't have good results, unfortunately.

    The person who helped me, Emily, initially was super helpful and friendly, especially when signing me up for a VIP membership and selling me super expensive products. However, when I connected with her to share my experience and to find out what to do to return the products for a refund, she initially was helpful. But, then took to blaming me for my hair breaking, and telling me that she had never had that experience before with her customers. First she had 100 curly customers...then she had 350 curly customers...then all of a sudden she had 600 curly customers...and not one had this issue and that I must have misused the product. She went on and on about how she had a degree in science and knew so much about this product line and how natural it is and there was NOTHING that could cause my hair to break...except that in a previous communication she shared that these products very concentrated.

    I explained that it wasn't necessary to defend her product and blame the customer. She then told me that I was toxic and had issues, and then blocked me from communicating further.

    Terrible customer service from this person in particular...and the product not being right for me was the only reason why.

    I am returning the product for a full refund and also notifying my credit card company, but any chance I get to let folks know just how Emily handled this situation, I certainly will.

    No need to tell anyone they are toxic and have issues when they are a customer, and when you are trying hard to grow your business, which she is.

    Also, found this tidbit of information about Monat:

    Common Complaints:

    Turned fine hair dry and straw-like.

    Led to dry hair, dry scalp issues.

    Difficult return process.

    Some users experienced extreme hair breakage.

    Skincare products led to bleeding, scabs for some users.

    Pros and Cons:

    • Initial response
    • Super Nourish Shampoo
    • Super Nourish Conditioner
    • Representative named Emily
    • Flexible hold gel
    • Curl defining cream

    Bottom Line: No, I would not recommend this to a friend


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