On February 4, 2021, my daughter sold her brand new Mazda Miata to Vroom. She still has not been paid for it. We have called every day for three weeks. Their customer service is inept and deceitful. They say their accounting department is backed up. You can't reach their executive offices because the phone number listed in their SEC filings is their dreaded customer service line. No one responds to letters or emails.
Bottom Line: No, I would not recommend this to a friend
Company Response from Vroom, Inc.
Hello Healy, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive online experience with us. When you have some time, please reach out to us at location-email so we can learn more about your particular delivery and make this right. We hope to hear from you soon. -Vroom Team