The customer service of Total Restore is only available when selling you something. If you need to cancel your order, even if you email them THREE weeks ahead of the shipping date they “didn’t receive it in time” and then will make you pay the $40 in return shipping. And it’ll take weeks to get it all done because they are “so busy”. Except I never had any problems until I needed help with a return.
Worst customer service I’ve ever dealt with. And for the big price, they should be able to afford some manners. I am no longer willing to buy anything from them. They will just scam you!
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
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Company Response from Gundry MD
Hi Angelee, my name is Aria with Gundry MD. I want to start by apologizing for the experience you had with our customer service. We strive to provide timely responses to all inquires and I'm sorry your experience was not a reflection of this. I'd like the opportunity to make this right and take a look into your account to ensure all concerns have been addressed. Please email me at aria@gundrymd.com. Thank you.