I've ordered several times, with good results. The boots are nice, well made. I have several other brands including custom boots, and these are slightly better as the finishing work inside is more carefully done. They were out of the boot jacks several times, finally got them to send me a notice when in stock. The mail went astray but finally arrived (not their fault). I'd like to see more information about caring for Caiman, and some boot "covers" sometimes called boot socks - the boots wear them, not you. Other companies have them, such as Lucchese.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend