I recently purchased a 2020 Kia Telluride with very low mileage. In less than ninety days of delivery, I start hearing a dragging noise underneath like something is hanging from the car on the ground as I drive. I turn the radio up to drown out the annoying sound. I take it for diagnostics and they confirm the breaks and rotors are rusted. Again, I just got the car. The car is still under the manufacture’s warranty and I paid for the extended warranty. Carvana is refusing to cover the cost of replacing the breaks because they said the rust does not affect the drivability of the car. The issue was escalated to management. The Kia repair service even sent pictures of all the rust and management declined to cover. I do not recommend using Carvana. This is poor customer service. Basically, they want me to drive around with a noisy car after paying thousands of dollars for it and an additional warranty. Never again will I purchase another vehicle from them.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Carvana
Thank you for taking the time to provide us honest feedback about your recent experience with us. Carvana prides itself on providing our customers an exceptional car-buying experience coupled with high-quality pre-owned vehicles. We have high standards- we check to ensure the vehicle does not have fire, flood, and embedded rust damage. After reviewing your account, we do see that you have been in contact with a specialist to reach an amicable solution. If you still have any questions or concerns, please feel free to reach out to us at (800) 333-4554.