Marianne J.
SeaTac, WAMember since March 2021

Reviews (1)


    • Mar 30, 2021
    • Verified Reviewer

    TAPfit

    No customer service

    Overall Experience:

    I paid for a platinum membership and the $249 came out of my account on March 4th. My membership in the two private Facebook groups, TAPfit Inner circle and TAPfit tribe are still pending. I have not received the mat or the taps that go over the shoes yet. All I received is the DVD for the monthly coaching club which will be an extra charge each additional month, and the online videos.

    How can I do the online classes if I do not have the necessary supplies, which I paid for? I sent an e-mail on March 19th, asking where my platinum kit is as well as posting on the TAPfit Facebook page. All I received was an automated message.

    Normally when I make online purchases there is communication, especially if there will be a delay. I am not getting my money's worth due to no customer service/communication and still waiting after 2 and 1/2 weeks for what I paid for. This is unacceptable.

    Pros and Cons:

    • Online videos
    • No communication/customer service
    • Did not receive what I paid for

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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