Bought a $20k car 4 weeks ago for my wife for our anniversary. Following three failed delivery dates, still no car and anniversary has passed. They had one excuse after another with no answers on what the status of the car was. Said it had a bad headlight, but the supposed 150-point inspection shows the headlight was inspected and working. I have spent countless hours on the phone with them, to no avail. Plus a rental car for three weeks now, what a joke. Save yourself the headache and do not use Carvana! Worst customer service ever!
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Carvana
We appreciate you sharing your concerns and experience with us. Carvana strives to provide a streamlined and enjoyable car buying experience for each and every customer. We apologize that your experience has not followed our standards. Our teams work relentlessly to prevent delays in delivering your vehicle to you, as we know this can cause frustration, which is never our intention. We hold customer satisfaction to a high standard and if there is anything else that we can do for you, please do not hesitate to give us a call at (800) 333-4554.