N Q.
Palo Alto, CAMember since April 2021

Reviews (1)


    • Apr 8, 2021
    • Verified Reviewer

    SoulCycle

    My rating is zero for horrible customer service.

    • Length of Use: 2+ years
    Overall Experience:

    I was 5 minutes late to class and the manager named Briana turned me away. She said they had new Covid procedures they emailed at 12:30pm the day before, less than 24 hours. I looked in my email and didn't see any new procedures. I've seen the teachers late 5 or more minutes on several occasions. She was rude for turning me away and her reasoning was new Covid procedures, she said they emailed it but I didn't get the email and it was less than 24-hour notice.

    Bottom Line: No, I would not recommend this to a friend


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