I had gone to SmileDirectClub back in February. I met with the sweetest person ever, her name is Adrianna. We connected on a deep level. She was super generous, very accommodating, and understanding. I met with other staff, but Adrianna blew me away with her generosity and character. She made me feel like I was making the right choice, especially when I'm very insecure about my smile. Adrianna gets 5 stars, but the company gets 3 for these reasons.
Whether you choose SmileDirectClub, I do say you should check that out with your primary dentist first and have your own personal X-rays because SmileDirectClub doesn't actually do a deep X-ray, they only get a good visual of your smile and not your jaw and beyond that which can be dangerous if your smile needs a major fix. If it's a minor fix like myself, however, still get it checked out with your primary dentist, check for cavities and see if SmileDirectClub is for you.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
Company Response from Smile Direct Club
Hi Sahara,
We are glad that you had a nice time with Adrianna, thank you for taking the time for the shout-out!
We completely understand your concerns, and we'd love to share more information about what we do. We provide SmileDirectClub aligners through our network of state-licensed registered dentists and orthodontists that closely review each case, prescribe treatment and oversee every US Club member's smile journey through regular remote check-ins. We're also available 24/7 for our club members who run into any issues throughout their journey. The health and safety of our grinners is always our #1 priority. Feel free to learn more about us over on our website, and we will be more than happy help you via email, you send us a message at reviews@smiledirectclub.com.