Tom B.
Sasebo, JapanMember since April 2021

Reviews (1)


    • Apr 22, 2021
    • Verified Reviewer

    Rocket Mortgage

    My terrible experience

    • Length of Use: Less than 3 months
    Overall Experience:

    From the start, customer service personnel were terrible at providing information I needed all the way to even getting my mail delivered to the correct address. I should mention that my loan closed on March 29th, today is April 15th and I still have not received my mail which are checks to pay off credit cards.

    Pros and Cons:

    • It took Kayla McGlory, Lead Resolution Advocate to get things done at the end
    • Customer service is the worst I have ever seen

    Bottom Line: No, I would not recommend this to a friend


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