Florence B.
West Saint Paul, MNMember since April 2021

Reviews (1)

    • Apr 27, 2021
    • Verified Reviewer

    Splash Wines

    Buyer beware - bait and switch in action

    • Length of Use: Less than 3 months
    Overall Experience:

    Buyer beware! I spent over $150 for 15 bottles of “our most expensive wines,” and the 15 bottles were all specifically named and even photographed in the ad. When the box arrived yesterday, only six of the bottles were among the ones that were supposed to be included. The other nine bottles were inferior substitutes. I got no Cote du Rhone, no Gamay, no Tempranillo and more. Dustin at customer service responded he didn’t see this as dishonest and after much communication, they gave me only a paltry $35 refund (at first they were going to give me a $35 credit to use with them, like I would ever order from them again). Avoid at all costs!

    Pros and Cons:

    • No “pros” were specified in this review
    • Substitute cheap wines instead of promised bottles
    • Refusal to take customer service seriously

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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