Alicia O.
San Antonio, TXMember since April 2021

Reviews (1)


    • May 2, 2021
    • Verified Reviewer

    Rocket Mortgage

    The process in the beginning was very pleasant and quick

    • Length of Use: Less than 3 months
    Overall Experience:

    Towards the end of the transaction there were a few delays that were discouraging. I understand that not all things are within the lender's control as I understand the business. However, due to several delays in the closing process, I asked for a lender credit on my closing and still have not even received any feedback that anyone ever reviewed my request or called to notify me of such. So I feel like once they finished my file the customer service just stopped.

    Pros and Cons:

    • The sales representative and his constant updates
    • The app
    • The time it took to close
    • No response from my request for credit

    Bottom Line: Yes, I would recommend this to a friend


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