Joseph M.
Staten Island, NYMember since April 2021

Reviews (1)


    • May 2, 2021
    • Verified Reviewer

    Rocket Mortgage

    Exaggerated process

    • Length of Use: 2+ years
    Overall Experience:

    Very poor follow-through and communications. Asked for same documents due to protracted time to close refinance. Existing customer for greater than 20 years and this is the first time I had difficulty with a loan application.

    Pros and Cons:

    • Online application
    • At-home closing with exceptional closing agent
    • Poor communication
    • No follow-through or attention to application
    • Needed to escalate my issue after 4 months to finally accomplish closing

    Bottom Line: No, I would not recommend this to a friend


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