My wife purchased a vehicle from Carvana on January 26, 2021 and it has been in the shop 5 times. The first time at the repair shop that they have a partnership to do repairs with, and the last four times at the dealership who also could not diagnose the problem. Contacted Carvana who relayed to my wife that if she returned the car it would be a significant loss refund-wise, and that she would have to come up with a substantial down payment to purchase another car. No thank you. I have reached out to the Attorney Generals' office here in Indiana, also I have contacted two local TV stations and their investigation fraud department. My wife bought the extended warranty, and the vehicle is garbage. I understand when buying a used vehicle, there are enormous risks that are undertaken, but not even wanting to negotiate some type of deal is plain greed.
I hope if whoever is reading this, if you are considering doing business with Carvana, buyer beware. Hope you have better luck than we did. We are stuck with a lemon, my wife works the night shift, so I am letting her use my car so we do not have to worry about her vehicle not starting. Three months and the vehicle has been in the shop four times. Awaiting to hear from the Indiana A.G. office and the local media. Good luck.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Carvana
Carvana prides itself on providing our customers an exceptional car-buying experience coupled with high-quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however, it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. Carvana would be happy to look into this matter further, but unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554, and we would be happy to assist.