Loan start with Bailey Kolhagen (our contact) was great. He was very personable and responsive to questions and concerns. However, we felt that the use of the dashboard as a main line of loan status communication left a lot to be desired. We were prompt with uploading of documents only to have things sit for days in between updates. Towards the end of the month-long process it felt as though we were stalled (this was post-appraisal). Kept getting a message saying the appraisal was done, but no movement towards closing until we reached out and pushed Rocket Mortgage to schedule it.
Also, we had a deed in trust and Rocket Mortgage was aware of that, but did not tell us that Amrock could assist us with temporarily removing it from trust as a part of the closing process. Basically, the handoff between RM and Amrock was a little unclear.
Closing was great. Agent was prompt and courteous. Received wired funds when expected.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend
