It was easy to get a car from Vroom. That's where any concern for you as a customer ends. After about 2 days the check engine light came on, Vroom says they would work to fix the issue or take the vehicle back. It has been 7 months and they haven't done either. Vehicles got problems, like parts missing and falling off problems. Did I mention it can't be registered in the state? You'll get someone to help you, for a bit. And then they just fall off the radar, stop contact up to 50 days+, sometimes they will not return emails or phone calls. I thought this was a fluke until it happened to me 4 times, even the customer service manager.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review
Company Response from Vroom, Inc.
Hi Randy, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied. We would like the opportunity to address your concerns. Please reach out to us directly at feedback@vroom.com location-email when you have a chance. We look forward to hearing from you.
- Vroom Team