Nikki L.
Victoria, British Columbia, CanadaMember since May 2021

Reviews (1)


    • May 29, 2021
    • Verified Reviewer

    BetterHelp

    My therapist Natasha

    • Length of Use: Less than 3 months
    Overall Experience:

    If you want an online or in-person therapist who does not take the time to listen or read before responding and is dismissive immediately if you voice any concerns about feeling unheard, then this is the therapist for you.

    I found her rude, dismissive, and I have never felt so unheard by a therapist before.

    I only changed therapists because I moved and had a lower income and I feel like she waited long times to reply and wouldn’t ask questions that related well to what you had said before.

    In fact, it was the opposite.

    I don’t write reviews often but needed to because my experience was so bad.

    Overall with her style of online therapy, you would pay less and get more out of seeing an expensive therapist in person.

    This app is a great idea and I am happy they have platforms like this but therapists like Natasha are what will give them a bad name.

    Pros and Cons:

    • Online and you can message
    • Should be quick responses
    • Had a bad experience
    • Can do over the phone and text, which she does not do and she is slow to reply
    • You end up paying more money than you expect for less time

    Bottom Line: No, I would not recommend this to a friend


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