I ordered two bottles of Deep Wrinkle Cream or Filler, which subtotaled at $86. As I went to check out an offer popped up stating that I could get 3 bottles at $95. I thought this was reasonable and clicked to accept. It wasn't until after my order was processed (no review before this) that I realized that Beverly Hills MD charged me for the 2 original bottles at $86 and 3 additional bottles at $95. Who does this!
I contacted the company to explain that I was only interested in their deal if it left me with only 3 bottles of their product as opposed to 5. They wrote me back pretty much stating there was nothing they could do because the transaction had already been processed.
I will NEVER do business with this company again. I've warned my people to stay away from this stupidly unethical firm and now I'm warning you. Beware.
See their response below.
Thank you for contacting Beverly Hills MD, I'm Alisha H., and I'll be assisting you.
I sincerely apologize for any issue when placing your order.
However, I've taken a look at your account and I see that you purchased one of our promotional offers upon checkout. The additional offers are limited promotions given to every customer as a "Thank You" for your initial purchase.
These orders do not replace your initial purchase and offer special discounts on larger quantities of product, as well as other related products to help optimize results
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
Link to this Review
Company Response from Beverly Hills MD
Hi Alexandria, this is Samantha with Beverly Hills MD. I’m so sorry about any inconvenience this caused and thank you for bringing this to our attention. It is never our intention to confuse or misguide our customers. We’ll pass along your feedback to our team. I took a look into your account and saw that our Customer Relations Team was able to assist you with the refund process. If there is anything else you need feel free to email me directly at sam@beverlyhillsmd.com. Have a great day!