Joshua C.
Rochester, NYMember since June 2021

Reviews (1)


    • Jun 8, 2021
    • Verified Reviewer

    The Black Tux

    Out of stock notification less than 2 weeks from wedding

    • Length of Use: 3–6 months
    Overall Experience:

    Booked myself and four groomsmen for a wedding this June, had everything sorted back in January, even did a home try-on without issue. Received an email at the end of May confirming that my suit was preparing to ship. Two weeks before the wedding I get an email stating they didn't have my pants size in a light blue tuxedo and asked if I wanted to change styles or my size (?). I told them I didn't because it's a tuxedo and I couldn't just change the size as that's not a thing. They proceeded to tell me that they never had this size, yet they had confirmed the order "automatically". They then offered to change to black pants and then IN THE SAME EMAIL PARAGRAPH said they didn't have any in stock so I should just "wear whatever pants you have and it'll work".

    I asked for a refund and confirmation that the rest of my party was all set, got told "the rest of your party was in the size range so should be good, if there are any problems we'd have let them know". Then my best man gets an email saying they're out of everything and asking HIM if he wants to change his tuxedo to something different (when obviously he's not the one who assigned everyone's look). Only one person has had a shipping confirmation (when they were supposed to have it in hand 2 weeks out), everyone else says "pending". Now we're less than two weeks out scrambling to find matching suits for everyone. The Black Tux has not been helpful in any way and seems to act like none of this is a big deal and we should be happy getting anything at all. Nothing was said for the four months leading up to this.

    I encourage everyone to look up other review sites before using this company, you'll see how they used to come highly recommended and now are just receiving one stars for the same reasons described above.

    Pros and Cons:

    • No “pros” were specified in this review
    • Poor customer service
    • Apparently no inventory system
    • Allows you to rent sizes that are not available

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

    Link to this Review

Showing 1-1 of 1